FAQ

Friendly FAQ for The Warwick by Nestor in Victoria

Welcome to The Warwick By Nestor! We’re so excited to have you stay with us in the heart of London. To make your visit as smooth and enjoyable as possible, we’ve put together this easy-to-read FAQ. If you have any other questions, feel free to reach out—we’re here to help!

General Questions

1. What are the check-in and check-out times?
   Check-in is from 3:00 PM, and check-out is until 11:00 AM.

2. Is Wi-Fi available?
   Yes! We offer complimentary Wi-Fi throughout the hotel.

3. Do you serve breakfast?
   We don’t offer breakfast services, but there are plenty of amazing cafes and restaurants nearby to start your day right.

4. Are toiletries provided?
   Absolutely! We provide shampoo, hand wash, and shower gel from Noble Isle, a sustainable British brand.

5. Is there air conditioning in the rooms?
   Yes, all rooms are equipped with air conditioning to keep you comfortable.

6. Can I open the windows?
   For safety reasons, the windows don’t fully open, but they can be tilted for fresh air.

7. Is parking available?
   We don’t have on-site parking, but there are public parking facilities nearby.

8. Are pets allowed?
   Sorry, pets aren’t permitted to ensure a comfortable environment for all guests.

9. What’s the cancellation policy?
   Cancellation policies vary depending on your booking platform and room type. Check the terms and conditions provided at the time of booking for details.

10. Do you have eco-friendly toilet paper?
    We’ve got the best toilet paper in town! We’ve partnered with Who Gives a Crap (cool name for a toilet paper, right?) to provide the most eco-friendly toilet paper that’s also gentle on you. We supply one roll per bathroom, but just let us know if you run out.

Reservation Process

1. What happens after I book?
   Once you book, you’ll receive an email asking you to complete a check-in form. Please fill this out at least one day before your arrival. You’ll then get your check-in instructions by email the day before your stay at 4 PM UK time.

2. How do I pay for my reservation?
   Payment is made during the booking process using a debit or credit card. Please note that payment is taken at the time of booking, but refunds are available if you cancel within the cancellation period.

Check-In and Check-Out

1. How does check-in work?
   After completing the check-in form, you’ll receive detailed instructions by email the day before your arrival.

2. Can I get early check-in or late check-out?
   We’ll do our best to accommodate these requests, but we can only confirm them one day before your arrival or departure, depending on availability. Just let us know!

3. Can I check in late at night?
   Yes! Late check-ins are no problem. As long as you complete our check-in form before your arrival, you will receive instructions that enable you to self-check-in at any time that works for you.

Contact and Special Requests

1. How can I contact you?
   You can reach us via WhatsApp, phone, or email. We’re here to help!

2. Can I make a special request?
   Of course! Just include your request in the ‘Special requests’ field on your check-in form or send us a message. We’ll do our best to make it happen.

Invoices and Age Requirements

1. Can I get an invoice?
   If you booked directly with us, we can issue an invoice after check-out. For third-party bookings, it may take a little longer—just email us with your request.

2. Is there an age requirement to stay?
   You must be at least 18 years old to stay with us. If you’re under 18, you’ll need to be accompanied by someone over 18.

Deposits and Identification

1. Do you take a deposit?
   No deposit is required, but if there’s any damage or missing items, we’ll ask you to cover the costs.

2. Why do you need my ID?
   Since we don’t have a reception, we ask for your ID to verify your identity. Don’t worry—we don’t keep or use your data.

Modifications and Cancellations

1. Can I modify or cancel my reservation?
   If you booked directly with us and are within the cancellation window, just contact us, and we’ll help. For third-party bookings, reach out to their customer service.

2. Do you offer discounts?
   Yes! Returning guests get a 5% discount, and longer stays come with better rates. The longer you stay, the more you save!

3. Can I change the name or number of guests on my booking?
   Absolutely! Just let us know, and we’ll update your booking.

4. What if I need to cancel?
   If you’re within the cancellation window, you’ll get a full refund. For non-refundable bookings, unfortunately, refunds aren’t possible.

Booking and Amenities

1. How do I book?
   Booking is easy! Just click here https://nestorstay.com to find the best rates. All reservations are made online—no calls or emails needed.

2. Are cleanings included?
   Yes! You can book as many cleanings as you like, and they’re free for our guests. Just visit this link to arrange them https://linktr.ee/warwickbynestor

We hope this FAQ helps! If you have any other questions, don’t hesitate to reach out. We can’t wait to welcome you to The Warwick Hotel!